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Terms & Conditions

SPECIAL NOTE TO RUSSIAN CUSTOMERS AS OF SEPTEMBER 2014
It is currently a requirement of the Russian authorities that before we can ship any orders we need your full name, contact telephone number and passport number.  Please add these to the comments box when placing your order.  

WHAT WE SELL 
We only sell official and / or legal items. We do not sell illegal items, be they pirated or bootlegs. Please do not contact us with questions concerning illegal items as we will not enter into communication concerning these.  
 
PAYMENT METHODS
Through this site you can order using most major credit and debit cards (excluding American Express) and PayPal using our secure online ordering system operated by SagePay, one of the UK's leading providers of secure online card transactions. 
 
NON CARD PAYMENTS
If you do not wish to pay by credit or debit card we accept cheques but they MUST be drawn on a UK bank in STERLING ONLY
Overseas customers who are unsure about how to pay by this method should contact us first.  
 
Payment details: All store prices EXCLUDE postage & packing.  
Email us to enquire about postage for your order before sending cheques. We will send you a pro-forma invoice with all the details. 
All cheques should be made payable to WYMER UK
Please write your name & address on the back of all cheques. 

PLEASE DO NOT SEND CHEQUES IN FOREIGN CURRENCIES!  
THEY WILL BE RETURNED AND YOUR ORDER DELAYED.
  

Please contact us first if you require further information.

Cash payments in Sterling, Euros or US Dollars can be accepted as a last resort, however cash must be paper money only, and sent by registered mail. We cannot accept any liability for lost cash that is not sent registered. NOTE: Please contact first before sending any cash. 

 

Direct bank transfer payments:

 

Overseas customers please write or email if you would like to pay by direct bank transfer and we will let you know what is required. 

 

 SEND PAYMENT TO: 

WYMER (UK) Ltd

TEL / FAX ORDER LINE: +44(0)1234 326691

Email: shop@wymeruk.co.uk

 

 ORDER LINE IS OPEN MONDAY - FRIDAY 09.00-18.00HRS (Greenwich Mean Time)

Also available most SATURDAY's  09.00-15.00HRS (Greenwich Mean Time)

Just leave a message if you get the answerphone and we will call you back. 

 

POST & PACKING / DESPATCH
We try and ensure that your order is sent in good quality packing though on rare occasions things can be delivered in an unsatisfactory condition. Normally this is the responsibility of the postal company that delivers the package to your door. In such circumstances we can normally claim compensation from the Post Office on your behalf, subject to proof of damage. Call us if you need more information on this. Similar schemes probably operate in other countries and overseas customers are advised to contact your main Post Office for details on how to claim for damaged goods.  
 
If your delivery does arrive damaged, if you have the facility to take digital photos, we strongly recommend that you do this and
email them to us as this will help to validate any claim. 
 
Orders are normally mailed out within 21 days (most within 7 days) of receiving your order but sometimes can take longer. If you have not received your goods within four weeks we will contact you to explain why.
 

FAULTY GOODS
In the unlikely event that anything you receive appears to be faulty, please contact us
within seven days of receiving the goods before sending anything back and we will sort out the best course of action. If possible, please email photographs of any damaged products received as this helps us to provide a swifter response to your complaint.
 

OVERSEAS- CUSTOMS CHARGES
Customers from outside the European Union may incur local duty and taxes on certain items. With the increasing use of the Internet and more people buying goods from overseas we are forever hearing stories of complaints that the seller did not make the customer aware of the full cost of the goods.
PLEASE NOTE: As the seller we have no obligation to do anything other than provide the goods at the sale price and declare the goods correctly for export. Unfortunately when the postman arrives at your door wanting more money from you, that is due to your own countries customs and taxation laws. Please check with your local customs department for information on import charges. 

All printed matter is declared as such on the package and to the best of our knowledge is not affected by import duties. 
 

REFUNDS
Unfortunately items listed within this website may get deleted at any time by any given supplier. In the event that we are unable to supply the item we will email you first and give you the option of a full refund or ordering another product. If you accidentally order the wrong item, or quantity via this store, we will happily refund the value of the item (s). However any additional post and packing that may have been charged as a result of input error, will not be refunded as there is an on cost with our bank for processing refunds.

 

BUSINESS HOURS 
If you need to contact us our order line is open Monday - Friday 09.00-18.00HRS (Greenwich Mean Time)

Also available most Saturday's  09.00-15.00HRS (Greenwich Mean Time)

Just leave a message if you get the answerphone and we will call you back. 

Wymer (UK) Ltd, G20, Bedford i-Lab, Priory Business Park, Stannard Way, Bedford, MK44 3RZ

TEL / FAX ORDER LINE: +44(0)1234 326691

Email: shop@wymeruk.co.uk

 

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